Answers to your Questions
Where are you based?
We are based in Adelaide, South Australia.
What are your opening hours?
Our online store is available 24 hours a day, 7 days a week. We typically respond any enquiries within 24 hours.
What is your contact details?
ORDERS AND RETURNS
How do I place an Order?
Add the items into the shopping cart and make payment via Checkout cart.
Is there a minimum quantity to place an order?
No, there is no minimum quantity to place an order for any of our products.
What is your return/refund policy?
There is no refund for any order error or change of mind purchases.
We will only replace (no refund) faulty or damaged in transit items on receipt of the original faulty/damaged products being sent back to us in Adelaide. Please note that this can only be done within 30 days of the items being dispatched.
For any return/replacement request, please email to email@example.com along with the products details, images and reason for returning the products. The request will be assessed and customers will be informed about the outcome via email. Return of products will be at the cost of customers. We do not cover any postage cost for return & replace products.
Little Love Boxes will not refund/replace lost products once dispatched. It is customers’ responsibility to address with Australia post/delivery company.
Can I add items after order has been placed?
Yes, it is possible. Please contact us ASAP if you would like to add any items to your order. Please note that there may be an additional postage cost if the additional item(s) is of significant size.
How Can I Cancel Or Change My Order?
Once an order has been placed, it cannot be cancelled. However, if it has not been processed, you may be able to change it. Please email us at firstname.lastname@example.org for any change of order request.
What if the product that I have ordered is not in stock?
You will be notified within 2-3 days of receipt of your order. We will then keep you updated with the expected arrival date.
What is the estimated turnaround time?
Our current estimated turnaround time is 3-4 business days after logo/images have been approved. Once products are dispatched, it depends on the delivery company/Australia Post. We are not responsible for any delay in delivery/shipping.
How do I upload my logo/personalised names/photo for engraving?
Kindly send your logo/image etc to email@example.com
You must have the copyright to the images you sent for printing. Little Love Boxes are not held responsible and liable for any copyright infringement.
Do you have engraving service?
Ye, We do have engraving service.
Why does the printed colour differ?
Colour printing is currently unavailable.
What file format do you accept?
We prefer high resolution png file, however, psd, jpeg and most photo file formats are acceptable.
Do you have set up fee for printing/engraving service?
No, we do not charge any set up fee at this stage.
What Payment Methods Are Accepted?
We accept direct bank transfer (preferred), credit cards and Paypal payments.
Is Pick Up Option Available?
Yes, pick up is available to local clients in South Australia. Kindly arrange a suitable time via Facebook or email for pick up.
How Long Will It Take To Get My Package via AustPost?
Shipping time depends on Australia Post/delivery company. We cannot guarantee delivery date/time. Generally, 1-2 business days from dispatch for Australia Post Express and 2-5 business days from dispatch for Australia Post Standard/Regular to Australian Capital Cities.
How much is postage?
Postage is calculated at checkout. It is determined by weight, size and delivery location. Our online shop is linked to Australia Post to provide postage costs.
Do You Ship Internationally?
Yes we do ship internationally via Australia Post. To determine the cost, please enter the required details (Country, State, City, and ZIP/Post Code) in the “Calculate Shipping” section within the Shopping Cart.
What Shipping Methods Are Available?
Australia Post is our preferred shipping method. With certain postcodes, we will use private delivery company instead of Australia Post.
Do you post to PO box address?
Yes, we can deliver to a PO Box address via Australia Post only, however a physical street address is always preferred. Our Flat fee service does not post to PO Box.